Last updated: July 3, 2026
South Plains Property Management ("SPPM," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website and text-message program, how we use it, and the choices you have.
1. Information We Collect
- Information you provide: name, phone number, email address, property address, tenant/owner status, and messages you send us through contact forms, maintenance requests, applications, and account portals.
- SMS opt-in data: your mobile number, the date/time of your consent, the source of the opt-in (e.g., the contact form), and any HELP or STOP keywords you send.
- Automatic information: basic device, browser, and usage information collected by standard web logs and cookies to help the site function and to measure traffic.
2. How We Use Your Information
- Respond to your inquiries and provide property management services.
- Send maintenance updates, appointment reminders, and account notices.
- Deliver SMS text messages you have opted in to receive, and honor STOP/HELP requests.
- Operate, secure, and improve our website.
- Comply with legal obligations and enforce our Terms of Service.
3. Text Messaging Privacy
When you opt in to SMS, we collect your mobile number and consent record solely to send the messages you requested and to comply with wireless-carrier and regulatory requirements. We do not sell, rent, or share your mobile number or SMS opt-in information with third parties or affiliates for their marketing purposes. Information collected for SMS may be shared only with our messaging platform provider (e.g., Twilio) strictly to deliver messages on our behalf.
You can opt out at any time by replying STOP to any message. Reply HELP for assistance. Message and data rates from your carrier may apply.
4. How We Share Information
We share personal information only in these limited situations:
- With service providers who help us operate our business (payment processors, maintenance vendors, hosting, messaging platforms) under confidentiality obligations.
- With property owners or tenants as necessary to perform the property management services you have requested.
- When required by law, subpoena, or to protect our legal rights.
We do not sell your personal information.
5. Cookies and Analytics
Our website uses a small number of cookies to remember your session and to help us understand how visitors use the site. You can disable cookies in your browser settings; some site features may not function without them.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect the personal information we hold. No method of transmission over the Internet is 100% secure, so we cannot guarantee absolute security.
7. Data Retention
We keep personal information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. SMS opt-in and opt-out records are retained as required by applicable law.
8. Your Choices
- SMS: reply STOP to unsubscribe at any time.
- Email: use the unsubscribe link in marketing emails or contact us directly.
- Access & correction: you may request that we access, correct, or delete personal information we hold about you by contacting us.
9. Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect any changes.
11. Contact Us
Questions or requests about your privacy? Contact South Plains Property Management, Lubbock, TX — 806-786-8905 · info@southplainspm.com.